VOZI — TERMS OF SERVICE & TERMS OF SALE

1. PURPOSE

These General Terms ("Terms") govern access to and use of the Vozi mobile application and all related services ("App"), operated by the legal entity behind the Vozi platform ("Vozi", "we", "us").

2. NATURE OF THE SERVICE

• 2.1. Vozi is a technology platform that electronically connects passengers ("Users") with independent drivers ("Drivers") who provide transportation.
• 2.2. Vozi is NOT a transportation carrier, taxi company or transport service provider. Vozi does not own vehicles and does not employ Drivers.
• 2.3. The transportation contract is concluded directly between the User and the Driver. Vozi acts solely as an intermediary.

3. ACCOUNT REGISTRATION

• 3.1. Users must be at least 18 years old and have full legal capacity.
• 3.2. Users guarantee the accuracy of all data provided at registration and must keep them up to date.
• 3.3. One natural person may hold only one User account. Multi-accounts and fake identities are forbidden.
• 3.4. Users are responsible for the confidentiality of their credentials and for all activity carried out through their account.

4. ACCEPTABLE USE

It is forbidden to:

• use the App for unlawful, fraudulent or harmful actions;
• harass, insult, threaten or discriminate against other users/drivers;
• manipulate prices, GPS location or the matching system;
• reverse-engineer, hack, or bypass security mechanisms;
• use bots, scripts or automated means without written consent;
• transfer the account to third parties.

Violations trigger immediate suspension or permanent ban, without refund.

5. INTELLECTUAL PROPERTY

All rights to the software, design, logos, trademarks, databases and content of the App belong exclusively to Vozi or its licensors. Users receive a non-exclusive, non-transferable, revocable license strictly for personal, non-commercial use.

6. AVAILABILITY

• 6.1. Vozi makes reasonable efforts to keep the App available 24/7 but does not guarantee uninterrupted operation.
• 6.2. Vozi may temporarily or permanently suspend the service for maintenance, updates or security reasons.

7. ACCOUNT SUSPENSION & TERMINATION

• 7.1. Vozi may unilaterally, without prior notice, suspend or delete an account for breach of these Terms, non-payment, suspected fraud or upon request by competent authorities.
• 7.2. Users may request account deletion at any time via podrska@vozi-auto.com or in the App menu.

8. PRICE

8.1. The ride price is calculated on the basis of the published Tariff: base fare, per-kilometer rate, waiting time and, where applicable, demand multiplier (surge).

8.2. Current Tariff (June 2026):

• Tariff 1 (workdays 06:00–22:00): base 170 RSD + 65 RSD/km
• Tariff 2 (night 22:00–06:00, weekends and holidays): base 170 RSD + 85 RSD/km
• Tariff 3 (out-of-town, airport, special routes ≥ 25 km): base 170 RSD + 130 RSD/km
• Waiting time: 12 RSD/min (720 RSD/h)
• Comfort/Premium/XL categories apply a multiplier as displayed in the App

8.3. The estimate shown before booking is indicative. The final price depends on actual route, time and traffic.

8.4. Prices are in Serbian dinars (RSD), VAT included where applicable.

9. PAYMENT METHODS

• 9.1. Users may pay in cash directly to the Driver, or by card via Stripe.
• 9.2. All card transactions are processed by Stripe Payments Europe Ltd. under PCI-DSS standards. Vozi does not store full card details (only last 4 digits and brand).
• 9.3. Vozi Premium subscription: 999 RSD/month or 9,900 RSD/year. Auto-renews until cancelled.

10. COMMISSION & DRIVER OBLIGATIONS

• 10.1. Drivers owe Vozi a 20% commission on the gross fare of each completed ride.
• 10.2. Commission is deducted automatically from the Driver's wallet or invoiced on the next ride.
• 10.3. Negative balance above the defined threshold automatically blocks the Driver account until settled via Stripe checkout.

11. RIGHT OF WITHDRAWAL & CANCELLATION

• 11.1. Due to the nature of the service (transport starting with the user's express consent before the withdrawal period ends), the 14-day legal right of withdrawal does NOT apply to individual rides, in line with consumer protection law.
• 11.2. Passengers may cancel free of charge within 2 minutes after booking, provided no driver has been assigned yet. After that, a cancellation fee of 15% of the ride price (minimum 150 RSD) applies.
• 11.3. If the Driver does not show up or is significantly late, the User is entitled to a full refund of the cancellation fee.

12. COMPLAINTS & REFUNDS

• 12.1. Complaints must be submitted within 14 days of ride completion to podrska@vozi-auto.com with the ride ID and a description.
• 12.2. Vozi acknowledges complaints within 8 days and resolves them within 15 days max.
• 12.3. Approved refunds are issued via the original payment method within 14 days.

13. PREMIUM SUBSCRIPTION — SPECIFIC TERMS

• 13.1. The subscription activates immediately upon successful charge.
• 13.2. Users may cancel at any time; the subscription remains active until the end of the paid period; no refund for the unused period.
• 13.3. Vozi may change subscription prices with at least 30 days' prior notice.

14. LIMITATION OF LIABILITY

• 14.1. Vozi is liable only for the proper functioning of the platform. Vozi is NOT liable for the acts, omissions, damages, accidents or losses caused by Drivers or Users.
• 14.2. To the maximum extent permitted by law, Vozi's total aggregate liability to any User is capped at the amount of fees paid by that User to Vozi over the past 12 months.
• 14.3. Vozi is not liable for indirect, incidental, special or consequential damages (lost profits, data, opportunities).

15. INSURANCE & SAFETY

• 15.1. Drivers are independent providers and must hold all legally required documents, the appropriate driving license, and a registered and insured vehicle.
• 15.2. The SOS button in the App enables fast calls to emergency services (192) and GPS-location sharing with authorized contacts.

16. PROTECTION OF MINORS

Persons under 18 may not use the service on their own. Minors may ride only when accompanied by an adult User who assumes full responsibility.

17. FORCE MAJEURE

Vozi is not liable for non-performance caused by force majeure events (natural disasters, war, strikes, cyber attacks, government decisions, telecommunication outages).

18. CHANGES TO TERMS

Vozi may amend these Terms at any time. Material changes will be communicated to Users at least 15 days in advance via the App or email. Continued use after the changes take effect constitutes acceptance of the new Terms.

19. GOVERNING LAW & JURISDICTION

• 19.1. These Terms and any disputes are governed by the laws of the Republic of Serbia.
• 19.2. The competent court in Belgrade has jurisdiction, unless mandatory consumer-protection rules state otherwise.
• 19.3. Before any legal action, the parties undertake to attempt an amicable settlement within 30 days.

20. CONTACT

• Support email: podrska@vozi-auto.com
• Complaints: complaints@vozi-auto.com
• Data protection: privacy@vozi-auto.com