Cooperation Agreement — Vozi platform and taxi carrier

Parties

• [being completed], [being completed], registration number [being completed], tax ID [being completed], represented by [being completed] (the Operator), and
• the taxi carrier whose details are entered in the App at registration: company name, registered office, registration number, tax ID and taxi authorisation number (the Carrier).

Article 1Purpose

1.1The Operator provides the Carrier with an electronic intermediation service: it transmits passenger orders, displays the price, enables card payment and ride tracking, and keeps a record of rides.

1.2Passengers are carried by the Carrier, in its own name and for its own account, through drivers who meet the conditions of article 3. The contract of carriage is concluded between the passenger and the Carrier.

1.3This agreement creates no employment, agency or partnership between the Operator and the Carrier or its drivers.

Article 2Definitions

The terms App, Passenger, Ride and Tariff have the meaning given in the Vozi Platform Terms of Use. A Driver is a person who drives the taxi vehicle on behalf of the Carrier and holds a taxi licence.

Article 3Conditions of cooperation

3.1Throughout the agreement, the Carrier must have:

• a valid authorisation from the competent local authority to provide taxi transport;
• for each Driver, a valid taxi licence and a category B driving licence; each Driver is either the sole trader themself or employed by the Carrier ([being completed]);
• a vehicle owned or leased by the Carrier, with a vehicle taxi licence, registered in the Republic of Serbia, roadworthy, with the markings and equipment required for a taxi, no older than 10 years;
• compulsory vehicle insurance and public transport passenger accident insurance;
• a device or means of issuing a fiscal receipt where required by law [being completed].

3.2The Carrier provides the documents in Annex 1 before the account is activated and updates them before they expire.

3.3The Operator activates the account only after checking the documents. The Operator automatically stops intermediation for any Carrier or Driver whose authorisation, licence or insurance expires or ceases to be valid, and informs them immediately.

3.4The Carrier may be a natural person registered as a sole trader who drives their own taxi. In that case the sole trader is both Carrier and Driver and provides the Annex 1 documents in both capacities. Before registration, the Operator may inform such a person of the steps to obtain the authorisation and taxi licence, but does not carry out those procedures or guarantee their outcome.

3.5Each Driver has their own account in the App, linked to the Carrier they work for. The Carrier has no administrator access to its Drivers' accounts.

Article 4Document checks

4.1Documents are checked with an automatic reading and cross-checking tool. The Driver's selfie is compared with the ID card photo only with the Driver's explicit consent; the Driver may choose verification without biometrics.

4.2Every refusal is reviewed by a member of the Operator's staff before it becomes final. The Carrier and the Driver may state their views and contest the decision within 15 days.

Article 5Carrier obligations

The Carrier shall, itself and through its Drivers:

• carry passengers in accordance with the rules on passenger transport, road safety and tax;
• charge a passenger paying in cash no more than the price shown in the App;
• issue the passenger a receipt where required by law;
• treat passengers courteously and without discrimination on any ground;
• not drive under the influence of alcohol or psychoactive substances;
• not record passengers without their knowledge and consent;
• not use passenger data for anything other than performing the Ride;
• allow only the Drivers it has declared to use its account;
• inform the Operator of any traffic accident or incident during a Ride within 24 hours.

Article 6Accepting and cancelling rides

6.1The Carrier and Driver freely decide when they are available in the App. There is no minimum number of hours or rides.

6.2The Driver may decline an offered ride without consequences.

6.3If the Driver cancels a ride they accepted, the Carrier pays a fee of 20% of the ride price, with a minimum of 200 RSD for each unjustified cancellation. A cancellation is justified if the passenger endangers safety or breaches the Terms, if the vehicle is defective, or because of the Driver's illness or accident, with a short explanation in the App.

Article 7Ride price

7.1The price of the Ride is set according to the Tariff of the pick-up point and the rules in force on the day of the Ride, as shown to the passenger before ordering.

7.2Discounts the Operator offers passengers (promotions, Vozi Premium) [being completed], and never reduce the price below the limit allowed by law.

Article 8Commission

8.1For the intermediation service, the Carrier pays the Operator a commission of 20% of the price of each completed Ride ([being completed]).

8.2For cancelled rides for which the passenger paid a cancellation fee, the commission is calculated on the amount of that fee.

8.3The Operator issues the Carrier an invoice for the commission (monthly) in accordance with tax rules.

Article 9Card collection and payouts

9.1The Carrier authorises the Operator to collect the price of Rides paid by card in the name and on behalf of the Carrier, through the payment service provider Stripe ([being completed]).

9.2The Operator pays the Carrier the amounts collected less commission ([being completed]) to the Carrier's bank account.

9.3The Operator sets off the commission on cash Rides against the amounts it pays the Carrier. If those amounts are insufficient, the Carrier pays the balance on invoice within 15 days.

9.4The Operator does not hold the Carrier's money beyond the payout period in paragraph 2. No deposit is required.

9.5If the Carrier does not pay an invoice due within 8 days of a written reminder, the Operator may temporarily suspend intermediation until payment.

9.6To receive payouts, the Carrier accepts Stripe's Connected Account Agreement with a separate click before the first payout.

Article 10Cash collection risk

For Rides paid in cash, the Driver collects payment. If the passenger does not pay, the Carrier informs the Operator, which provides on request the Ride data needed for recovery and may exclude the passenger. In that case no commission is due if non-payment is reported within 24 hours.

Article 11Ratings

11.1Passengers may rate the Ride. The Driver's rating is shown to passengers.

11.1aIn the App, the Driver sees their Ride history, the total amount earned through Rides and their average rating. The Driver cannot change ratings but may report a rating under the Rules on ratings and reports.

11.2A low average rating does not by itself lead to automatic account closure. The Operator informs the Carrier, considers the circumstances and may propose measures before any decision under article 13.

Article 12Personal data protection

12.1The Operator processes the data of the Carrier and Drivers in accordance with the Privacy Policy, to perform this agreement and its legal obligations. A Driver's location is processed only while the Driver is online and during Rides.

12.2The Carrier processes passenger data received for a Ride as an independent controller, only to perform the Ride and its legal obligations, and keeps it no longer than necessary.

12.3Communications with support are recorded only if the Carrier or Driver has been informed in advance.

Article 13Suspension and termination

13.1The Operator may suspend intermediation immediately if: a document under article 3 ceases to be valid, there is a well-founded suspicion of violence, fraud or driving under the influence of alcohol or psychoactive substances, or a competent authority orders it. The Operator informs the Carrier of the reason immediately.

13.2In other cases of breach, the Operator sends the Carrier a written warning giving at least 8 days to remedy it before suspension or termination.

13.3The Carrier may contest any suspension or termination decision; it is reviewed by a member of staff within 15 days.

13.4Either party may terminate the agreement without giving reasons on 30 days' notice. The Carrier may close its account in the App; obligations arising before termination remain in force.

Article 14Liability

14.1The Carrier is liable for performing the carriage and for damage it or its Drivers cause to passengers, the Operator or third parties.

14.2The Carrier compensates the Operator for damage, fines and reasonable costs the Operator incurs because of a breach of the law or of this agreement by the Carrier or its Drivers.

14.3The Operator is liable for properly performing its obligations under this agreement. For damage caused by ordinary negligence, the Operator's liability is limited to the commissions the Carrier paid in the last 12 months. The limit does not apply to damage caused intentionally or by gross negligence, or to injury to life, body or health.

14.4The Operator does not guarantee any number of rides or income.

Article 15Intellectual property and confidentiality

15.1The App and the Vozi trade mark belong to the Operator. The Carrier may not use the trade mark without written consent, except the “Vozi partner” sign provided by the Operator.

15.2The parties keep the other party's business information and passenger data confidential, including after the agreement ends.

Article 16Changes to the agreement

16.1The Operator informs the Carrier of changes to the agreement in the App and by email at least 15 days before they apply.

16.2Changes apply only once the Carrier accepts them. If it does not, the Carrier may terminate the agreement before they apply, free of charge.

Article 17Force majeure

Neither party is liable for failure to perform caused by events it could not foresee or overcome, such as natural disasters, war, decisions of public authorities or prolonged telecommunications outages.

Article 18Partial invalidity

If a provision is found void, the other provisions remain in force and the parties replace it with a lawful provision closest to its purpose.

Article 19Governing law and disputes

19.1This agreement is governed by the law of the Republic of Serbia.

19.2The parties will first try to settle any dispute amicably within 30 days. Failing that, the dispute is decided by [being completed].

Article 20Conclusion of the agreement

20.1The agreement is concluded electronically: the Carrier's legal representative ticks the box “I accept the Cooperation Agreement” and confirms with a code sent by SMS.

20.2The Operator keeps the version of the agreement, the name of the person who accepted it, the date and time, IP address and device type, and emails the Carrier a copy of the agreement.

20.3The agreement takes effect on the day of acceptance and is concluded for an indefinite period.

Annex 1.Documents

The Carrier provides the documents in the App before the account is activated. A sole trader who drives provides all documents, as Carrier and as Driver.

Carrier documents:

• Decision on registration with the Serbian Business Registers Agency (sole trader or company) and tax ID.
• Taxi transport authorisation issued by the municipality or city, with its number and expiry date.
• The Carrier's bank account for payouts.

Documents for each Driver:

• Taxi licence, with its number and expiry date.
• Category B driving licence (both sides).
• ID card (both sides). For a Driver employed by the Carrier, also the employment contract.

Documents for each vehicle:

• Registration certificate (both sides) and vehicle taxi licence.
• Compulsory vehicle insurance policy and proof of public transport passenger accident insurance.
• Taximeter approval document ([being completed]).
• Photo of the vehicle with the TAXI roof sign and registration plate.

Additional documents required by law (Road Passenger Transport Act, art. 87–93):

• Carrier: APR extract with taxi transport as main activity; proof of registered office and, for a sole trader, of residence in the city that issued the authorisation; certificate of settled tax obligations.
• Driver: proof of qualification as a motor vehicle driver, road transport technician or specialist driver, or a driver qualification card (code 95); proof of at least five years' work as a driver, except with code 95; medical certificate for professional drivers; criminal record certificate; certificate that no driving ban has been imposed; certificate of passing the city knowledge exam, for a city of more than 100,000 inhabitants; form M-A for an employed driver.
• Vehicle: taximeter approval document; roof sign details (number and issuer) and, for a sign not issued by the city, the city's consent; technical or aesthetic inspection certificate where the city requires it.

Validity periods of certificates and additional conditions are set separately for each city, according to that city's taxi transport decision.

Annex 2.Exclusivity (first 50 Carriers only, optional)

A2.1A Carrier who signs this Annex undertakes, for [being completed] months from account activation, not to accept orders through other taxi intermediation platforms. Picking up passengers at taxi ranks and telephone orders are not restricted.

A2.2In return, the Operator grants the Carrier [being completed].

A2.3The Carrier may terminate the Annex on 30 days' notice; the commission in article 8 then applies again.

A2.4The only consequence of a breach of the Annex is the loss of the benefit in paragraph 2, with no contractual penalty.