Version v2.0-2026-05 — May 2026
This Contract is concluded between the Driver (independent entrepreneur / transport provider) and the operator of the Vozi platform. By using the app and accepting this Contract with an electronic signature, the Driver confirms having read, understood and fully accepted all provisions.
The Platform provides solely a TECHNOLOGICAL INTERMEDIATION SERVICE connecting passengers with independent Drivers. The Platform is not a carrier, does not provide transport services, owns no vehicles, employs no Drivers and does not control how rides are performed.
The Driver operates as an independent entrepreneur under the laws of the Republic of Serbia. There is NO employment relationship with the Platform: no salary, sick pay, paid leave, severance or any other employment right. The Driver pays their own taxes, pension and health contributions and files their own tax returns.
The Driver is solely responsible for: (a) a valid driving license of the relevant category; (b) a valid taxi/limo transport permit; (c) roadworthiness, registration and mandatory insurance of the vehicle; (d) additional professional liability insurance covering passengers; (e) compliance with traffic, tax and labour regulations; (f) personal and passenger safety; (g) the accuracy of all data and documents provided.
To the maximum extent permitted by law, the Platform is NOT LIABLE for: traffic accidents and damage during rides; the conduct of Drivers or passengers; theft or damage to passengers' belongings; delays or cancellations; vehicle quality and safety; disputes between Driver and passenger; administrative, criminal or tax consequences for the Driver; loss of income due to technical failures or low demand; acts of third parties.
The Driver undertakes to indemnify, defend and hold harmless the Platform, its staff and partners from any claim, lawsuit, fine, legal cost arising from: (a) the Driver's actions, (b) breach of this Contract, (c) breach of law, (d) harm caused to passengers or third parties.
Should a competent court nevertheless establish liability, the Platform's total aggregate liability towards the Driver is STRICTLY CAPPED at the commissions paid by the Driver during the THREE (3) months preceding the event.
The Platform retains a 20% commission on every completed ride. For cash rides, the commission is recorded as a Driver debt and collected from following rides or by Stripe card. The debt must be settled within 30 days.
The Driver pays a refundable deposit at registration. The Platform may temporarily block the account when the balance reaches the debt threshold (-10,000 RSD) until settlement.
Passengers pay the Driver directly in cash or through the integrated Stripe system. The Platform is not a party to the transport contract and is not responsible for collecting fares from passengers.
Cancellation rules apply to both parties. A 200 RSD fee is charged to the passenger for cancelling more than 2 minutes after the ride was accepted.
The Driver is strictly forbidden to: (a) refuse passengers on grounds of race, gender, religion or disability; (b) demand a higher price than displayed; (c) consume alcohol/drugs before or during rides; (d) record passengers without consent; (e) misuse passengers' personal data; (f) use multiple accounts.
The Platform may unilaterally and without notice suspend or permanently terminate this Contract for: breach of any provision; a rating below 4.0; passenger reports of violence or fraud; forged documents; inactivity beyond 90 days; conduct damaging the Platform's reputation.
The Platform processes the Driver's personal data in line with the Privacy Policy and data protection law. The Driver consents to: processing for contract performance; sharing name, photo and rating with passengers; GPS tracking while working; recording of support communications.
All rights to the app, the Vozi brand, logos and code belong exclusively to the Platform. The Driver may not use the brand without written consent.
The Driver undertakes not to share the Platform's confidential information (pricing, algorithms, passenger data) with third parties.
While performing a ride taken through the Platform, the Driver may not accept rides from other platforms.
The Platform may amend the Contract with 15 days' notice. Continued use of the app after the change constitutes acceptance. The Driver may terminate if they disagree.
Neither party is liable for non-performance caused by force majeure (war, natural disasters, pandemic, cyber attacks, internet outages).
If any provision is declared void, the remaining provisions remain in force.
This Contract is governed by the law of the Republic of Serbia.
Disputes are settled amicably first. Failing that, exclusive jurisdiction lies with the Permanent Arbitration at the Chamber of Commerce of Serbia in Belgrade, under its rules.
The Driver confirms having read the Contract in full and SIGNS IT ELECTRONICALLY by entering their full name. The electronic signature has the same legal force as a handwritten one. Date, time, IP address and device are recorded as evidence.
Version v2.0-2026-05 · Vozi
