Rules on ratings and reports
Version 1.0 — [being completed]
1.Who rates
After a completed Ride, the passenger and the driver may rate each other from 1 to 5 with a short comment, within 7 days.
2.What is prohibited
Insults, threats, discriminatory content, personal data of third parties (phone, address), fake ratings, ratings in exchange for a benefit, advertising.
3.Display
The driver sees their average rating, their Ride history and the total amount earned; they cannot change ratings but may report them (point 4). Passengers see the driver's average rating. Comments are not published; only the Operator reads them to improve the service.
4.Reports
Any user may report a rating, comment or behaviour in the App (“Report” button) or at podrska@vozi-auto.com. The Operator acknowledges receipt and decides within [being completed] days.
5.Moderation
The Operator removes content that breaches point 2 and informs the author with a short explanation. The author may contest the decision; it is reviewed by a member of staff.
6.Safety incidents
Reports of violence, harassment or driving under the influence of alcohol are handled as a priority and may lead to temporary suspension of the account under the Terms of Use and the Cooperation Agreement. In an emergency, the user should call the emergency services.
Vozi · Version 1.0 — [being completed]